Frequently Asked Questions (FAQs)

  1. Where is the Treasurer’s office located?
  2. Why didn’t I get a notice that my taxes were delinquent?
  3. My mortgage company is supposed to pay my bill through escrow. Why did I receive the bill?
  4. How do I know if my mortgage company is going to pay my taxes?
  5. I paid off my mortgage. What do I do next?
  6. I recently bought or sold property. Who is responsible for paying the taxes?
  7. I purchased property that was split from another parcel. How do I know how much to pay?
  8. How can I reduce my tax bill?
  9. Who do I contact if I feel the assessed value of my property is too high or too low?
  10. How do I add or remove a name from my tax bill?
  11. How do I change my mailing address for tax notices?
  12. What are other assessments?
  13. I am tax-exempt do I still have to pay other assessments?
  14. I received a personal property tax bill for business property that I no longer own. Do I have to pay the bill?
  15. What do I have to do to get a mobile home title transfer permit or moving permit?
  16. I never received my tax bill. What do I do?
  17. How do I verify that my payment was received?
  18. What happens if my check bounces?
  19. If I pay my taxes after the due date, what happens?
  20. Why is there a penalty on my statement? I know I paid on time last year.
  21. My taxes were overpaid. How do I get a refund?
  22. Do you accept partial payments towards my property tax bill?
  23. What’s the difference between Tax Sale and Sheriff’s Sale?
  24. When will my property become eligible for tax sale?
  25. What’s the minimum I can pay to get my property off tax sale once it's been certified?
  26. I have questions about Hancock County local income taxes affecting my payroll. Who do I talk to?
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